FAQ | T&C

How to Order

You can shop our signage directly from our online store or you can email us for a quote.

- We will email you a quote for you to review.

- If you're happy to go ahead with the order, we will email you an invoice to lock it in!

- Once payment has been finalised or a deposit paid, any signage that require a design proof will be organised and emailed to you for approval.

- Once you've approved the final designs, we go ahead and commence creating your signs!

- Upon completion, we pack + ship your order to you via our courier - tracking is always included for all orders.

- We can't wait til you see your signage in person!

- You've now placed your order with us via the online shop or via email - thank you!

- Once payment has cleared, we will email you your design proofs (for custom orders) for your approval.

Please thoroughly check your design proofs before approving them as all designs are final once you've given us your approval via email. Further amendments will incur additional costs.

- Once you've given approval via email, the designs are now final and we start creating your signs and get your order underway!

- We pack your order safely and securely for our courier and ship to you.

- Once your order ships, we will email you the tracking link so you know when to expect your order - yay!

All custom signs come with up to 2 complimentary design proofs. We will email you a design proof when you order any of our custom signs - these are signs personalised with your names on them, and/or personalised with details unique to you and your event.

Design proofs are not sent out for non-custom signs.

How does this work?

Before we start making your signs, we will send you an initial design proof via email for approval. If you’re happy with the initial proof, please approve this via email, and we go ahead and complete your sign.

However, if you’d like to make a change to this initial proof, you are welcome to a 2nd complimentary design proof.

. Once you’ve decided on which proof to go ahead with, review them carefully and approve via email. Any further amendments after the 2nd proof will incur an additional fee per change.

We are not responsible for any spelling mistakes and typographical errors that has been provided to us, so please triple check that all text and names are spelled correctly, before you give your approval via email, direct message on Facebook or Instagram.

Terms & Conditions

Please read these terms and conditions before placing an order with us.

When you place your order, leave a deposit or make a payment with Nikki Design Co., this indicates that you accept all our terms and conditions.

Please be aware that we charge a $30 amendment fee for any changes outside the 2 complimentary proofs included with all personalised welcome sign orders.

Once you have approved your design proof, the design is now final and no more changes can be made. If you need any further changes done for any reason, this will incur an additional $30 fee per change.

* This applies for welcome signs only *

A non-refundable deposit of 50% is required at the time of booking. This deposit amount will be deducted from the final invoice total. The outstanding balance will be due 3 months before you require your order to be completed.

All our items are made to order and personalised to each client's specifications. Once we have received your deposit or full payment, we cannot offer any exchanges or refunds, so please choose carefully before placing an order with us.

Weddings

We recommend placing your order 3 - 7 months before your wedding.

We understand that when booking early, you may not have your final guest numbers or quantities yet and that's totally ok! You are welcome to leave a 50% deposit to secure your booking with us.

Without a deposit, we can't guarantee that we will have availability to fulfill your order closer to your date, so it's best to book as early as you can.

Absolutely! We totally understand that things like final guest numbers for seating signs, table number quantities and menu quantities won't be known until closer to your date.

You are welcome to pay a 50% deposit to confirm your order. Once your guest numbers are finalised, we can adjust the invoice to reflect the final numbers.

Please use one of our templates below to send us your final guest list:

Select this file if you want your guests to be arranged by table number.

Select this file if you want your guests to be alphabetically arranged.

Please email your completed file to nikkidesignco@gmail.com

Thanks!

All custom signs come with up to 2 complimentary design proofs. We will email you a design proof when you order any of our custom signs - these are signs personalised with your names on them, and/or personalised with details unique to you and your event.

Design proofs are not sent out for non-custom signs.

How does this work?

Before we start making your signs, we will send you an initial design proof via email for approval. If you’re happy with the initial proof, please approve this via email, and we go ahead and complete your sign.

However, if you’d like to make a change to this initial proof, you are welcome to a 2nd design proof. Once you’ve decided on which proof to go ahead with, review them carefully and approve via email. Any further amendments after the 2nd proof will incur an additional fee per change.

We are not responsible for any spelling mistakes and typographical errors that has been provided to us, so please triple check that all text and names are spelled correctly, before you give your approval via email or via direct message on Facebook or Instagram.

We require your final guest list emailed to us at least 1.5 months before your wedding.

Running late? Please email nikkidesignco@gmail.com ASAP to check if we have availability for a rush order - additional fees apply.

Before we start making your seating sign, we will send you a design proof via email for approval. You can make 2 text/guest name amendments if needed. Please thoroughly review your proof before you approve via email.

Once you have given your approval, the design is now final and no more changes can be made. If you need any further text amendments done for any reason, this will incur an additional fee per amendment.

We are not responsible for any spelling mistakes and typographical errors that has been provided to us, so please triple check that all text and names are spelled correctly.

Don't panic just yet! Please email us to place an Express Order for an additional fee.

All Express Orders will be sent via Australia Post Express Post or via Sendle Couriers, whichever service will be the fastest!

Please email us at nikkidesignco@gmail.com to request a custom font style.

Please note that commercial licence fees will apply for most fonts that we don't own rights to.

Alternatively, make sure you check out our best-selling Font Styles here.

Signage Options

Check out our style options here for you to choose from:

- SIGNAGE STYLE

- MARBLE FONTS

- WISHING WELL BOX

DESIGN PROOFS

All custom signs come with up to 2 complimentary design proofs. We will email you a design proof when you order any of our custom signs - these are signs personalised with your names on them, and/or personalised with details unique to you and your event.

Design proofs are not sent out for non-custom signs.

How does this work?

Before we start making your signs, we will send you an initial design proof via email for approval. If you’re happy with the initial proof, please approve this via email, and we go ahead and complete your sign.

However, if you’d like to make a change to this initial proof, you are welcome to a 2nd design proof. Once you’ve decided on which proof to go ahead with, review them carefully and approve via email. Any further amendments after the 2nd proof will incur an additional $30 fee per change.

We are not responsible for any spelling mistakes and typographical errors that has been provided to us, so please triple check that all text and names are spelled correctly, before you give your approval via email or via direct message on Facebook or Instagram.

Shipping + Delivery

We ship Australia-wide.

We use Australia Post, Sendle Couriers and Fastway Couriers to get your orders to you, and all orders come with tracking so you know when to expect your order.

Here are some delivery estimates:

Sydney and surrounds: 1 - 6 days

Canberra, Melbourne, Brisbane: 2 - 6 days

Adelaide: 3 - 7 days

Perth, Hobart: 4 - 9 days

Darwin: 7- 15 days

*Covid delays: Guys, please allow for some delivery delays due to Covid as we have been seeing delays in deliveries unfortunately. All courier deliveries will be 'Authority to Leave' to allow for a safe, contactless delivery.

All orders come with tracking so you'll know when to expect your orders to arrive - YAY!

Rush Orders

Don't panic just yet! Please email us to place a Rush Order for an additional fee.

All Rush Orders will be sent via Australia Post Express Post or Sendle Couriers - whichever service will be the fastest! We gotchu!

Other Q's

All our signs are made to order and can be personalised with your requirements, just contact us and let's make it happen!

The lettering on our acrylic signs are made out of premium vinyl, which are specially designed for outdoor signage applications.

Our seating signs are usually made with a combination of both - vinyl for main and table headings (if requested), with guest names meticulously handwritten directly on your sign by Nikki :)

Please take care when cleaning acrylic as scratches can occur very easily due to the nature of this material. Wipe very gently with a nonabrasive, non-linting cloth.

Never use any water, alcohol, chemicals or sprays when cleaning acrylic.

For our large signs, always try to store these flat, away from direct sunlight and water, and keep them in their packaging until you need to use them to prevent any scratches or damage.

Contact Us

Please get in touch with Nikki here :)